Privacy Policy

At Taval, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Account Information

When you create an account with Taval, we collect information that you provide to us, including:

• Name and email address
• Account credentials and authentication information
• Profile information and preferences
• Account activity and usage history

1.2 Payment and Billing Information

When you subscribe to our Services, we collect payment-related information through our third-party payment processor, including:

• Billing address and contact information
• Payment method details (credit card, debit card, or other payment instruments)
• Transaction history and subscription details
• Tax identification information where required

Payment information is processed securely by our third-party payment processor. We do not store complete payment card details on our servers.

1.3 Technical and Error Data

To maintain and improve our Services, we collect technical information, including:

• Error logs and crash reports
• Performance metrics and system diagnostics
• Device information (operating system, browser type, device model)
• Network information and connection details
• Software version information

This data is used to identify and resolve technical issues, improve service reliability, and enhance security.

1.4 Communication Data

When you contact us for support or communicate with us through our Services, we collect:

• Chat conversations and support tickets
• Email communications
• Feedback and survey responses
• Any other information you choose to provide

1.5 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your use of our Services. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Authenticate your identity
• Analyze usage patterns and improve our Services

You can control cookies through your browser settings, though disabling certain cookies may limit your ability to use some features of our Services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our Services, including processing your subscriptions and managing your account
• Authentication and Security: To authenticate your identity, protect against fraud, and ensure the security of our Services
• Payment Processing: To process payments, manage subscriptions, and handle billing inquiries
• Analytics and Improvement: To analyze usage patterns, understand user behavior, and improve our Services
• Technical Support: To diagnose and resolve technical issues, respond to support requests, and provide customer service
• Communication: To send you important updates about our Services, respond to your inquiries, and provide customer support
• Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of our users
• Marketing: To send you promotional communications about our Services (with your consent where required by law)

3. Data Sharing and Third-Party Services

We may share your information with third-party service providers who assist us in operating our Services. These service providers are contractually obligated to protect your information and use it only for the purposes we specify. We work with third parties for:

• Payment Processing: Third-party payment processors handle payment transactions securely
• Analytics: Analytics providers help us understand how our Services are used
• Error Tracking: Error monitoring services help us identify and fix technical issues
• Authentication: Identity and access management services handle user authentication
• Customer Support: Support platforms facilitate communication with our users
• Hosting and Infrastructure: Cloud service providers host our Services and store data

We do not sell your personal information to third parties. We may disclose your information if required by law, to protect our rights or the rights of others, or in connection with a business transaction such as a merger or acquisition.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we collected it
• Legal and regulatory requirements
• Our legitimate business interests

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

6.1 Access and Portability

You have the right to access your personal information and receive a copy of your data in a portable format.

6.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

6.3 Deletion

You may request deletion of your personal information, subject to certain legal and contractual limitations.

6.4 Objection and Restriction

You may object to certain processing of your personal information or request restriction of processing in certain circumstances.

6.5 Withdrawal of Consent

Where processing is based on consent, you have the right to withdraw your consent at any time.

6.6 Opt-Out of Marketing

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise these rights, please contact us at support@taval.net. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure that your information receives an adequate level of protection, including:

• Using standard contractual clauses approved by data protection authorities
• Ensuring our service providers are bound by appropriate data protection agreements
• Implementing additional safeguards where necessary

For users in the European Economic Area (EEA), we may transfer your data to countries that have been deemed to provide an adequate level of protection, or we use appropriate safeguards as required by law.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@taval.net

For users in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.